Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction: “Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help improve performance, increase profitability, and raise customer satisfaction. An integrated technology solution can streamline tasks and support a company’s Six Sigma program by enabling employees to focus on strategy instead of wrestling with the mechanics of tracking and sharing critical data. Through its own experiences, Microsoft has identified six key steps to ensure Six Sigma success:
1.Establish leadership support and engagement.
2.Align goals with Six Sigma activities.
3.Establish a Six Sigma infrastructure.
4.Identify opportunities to improve.
5.Match people with projects.
6.Ensure execution and accountability.”
